Frequently Asked Questions

Apparel

Can I come in to try the item to make sure it fits?

We do not offer walk in sizing appointments. We do offer a cost share fit kit program for you to be able to keep samples at your office. Ask your sales rep for details.

Billing

Can I pay my bill online?

Not currently but coming soon!

Can I pay my invoice using a credit card?

Yes, we accept Visa, MC, and Amex. The charge on your credit card statement will appear as: Beachley Business & Med 800.947.3595 MD. You are responsible for this charge on your credit card; if you dispute it with your bank, there is a $25 chargeback fee.

When will my credit card get charged?

We will charge your order within 24-48 hours of processing your order.

Do you accept ACH transfer or any other payment methods besides sending a check?

Yes. Please call and ask to speak with our Accounting Department for more information 800-947-3595.

Where do I mail my payment?

All check payments that are mailed to: Beachley Medical Office Solutions, PO Box 987 Bel Air, MD 21014.

Who should I speak with about a question or dispute on my invoice?

Please contact our CSR Team – either Live Chat or put in a “ticket” for problem resolution. Please have your order # for reference.

Do you offer bulk billing options/monthly invoice for accounts?

Yes. Please contact our sales team for more information – 800-947-3595.

Do you offer API integration with my software?

Yes. Please contact our sales team for more information – 800-947-3595.

Orders

I placed an order but never received an order confirmation email?

Automated emails are sent with your order # the day that your order was placed. Please check your spam folder from the day you placed the order.

I need to change something on my order or cancel my order, how do I do that?

In many cases we process the orders within hours of receiving them, and therefore your request for changes or cancellation needs to be made immediately after ordering. Please contact our CSR Team – either Live Chat or put in a “ticket” for problem resolution. Please have your order # for reference

When will my order ship?

Printing: typically, 5-7 business days for production and allow 2-3 in transit

Apparel: typically, 3-4 weeks from order date or store close date.

How do I track my order?

For all tracking inquiries please email customerservice@beachleymedical.com.

When will my office supply order be delivered?

All office supply orders are typically delivered within 1-2 business days. If it has been longer, please contact our CSR Team – either Live Chat or put in a “ticket” for problem resolution. Please have your order # for reference.

The tracking is not my address/or I don’t know the person who signed for it?

Please contact our CSR team – either Live Chat or put in a ticket for problem resolution. Please have your order # for reference.

My package was damaged, what do I do now?

Please contact our CSR Team – either Live Chat or put in a “ticket” for problem resolution. Please have your order # for reference.

How do I return/exchange something?

Print and apparel items are custom printed and are non-returnable except in the case of manufacturing defect or Beachley print error. Pants (undecorated) are returnable within 14 days of receiving them, if tags are on them and unwashed/unworn. You must obtain Return Authorization from our team in order to return pants, shipping at your expense. You may request a return shipping label for pick up for a fee. Please contact our CSR Team – either Live Chat or put in a “ticket” for problem resolution. Please have your order # for reference.

I don’t see what I need on the webstore?

You can use our Live Chat feature to get help in finding something or fill out a quote request form.

Do you offer RUSH services?

Yes, but you need to alert us of this when placing your order. Certain items are available on a rush basis, which may include an upcharge and/or expedited freight charges.